Knowledge base
Answers and how-tos. Can’t find it? Open a ticket.
Applications
Deleted or overwritten a file? Stop — we can usually get it back
Check the recycle bin, then let us restore from versions or backup. Time matters.
Requesting new software or a license
How software gets approved, licensed and installed — and why we ask you not to self-install.
Video calls: choppy audio or frozen video
The usual suspects: Wi-Fi, headsets and bandwidth-hungry neighbors.
Cloud
How to Grant SynoForce Authorized User Access to Your Porkbun Account
Porkbun Authorized User Access lets SynoForce manage supported domain and account functions through our own Porkbun login without needing the client’s password or MFA codes. The client keeps ownership and can remove access at any time.
How to Grant SynoForce Delegate Access to Your GoDaddy Account
GoDaddy Delegate Access lets SynoForce manage supported domains, DNS, hosting, and related services without needing the client’s password or MFA codes. The client keeps ownership and control of the account, can revoke access at any time, and should use delegate access instead of emailing credentials whenever possible.
Devices
Computer running slow?
What to check, what to tell us, and what we can do — from cleanup to hardware.
Printer shows offline or won't print
The 4 checks that fix most printer problems — then we remote in.
Second monitor blank or displays acting up
Cable seating, input source and one restart — then we take over.
Email stuck in the outbox or not sending
Quick checks before we dig in: connectivity, attachment size, and the outbox.
New employee starting? Give us a week's notice
Everything we prepare for a new starter, and the details we need from you.
Requesting a shared mailbox or distribution list
When to use which, and what to include in your request so we can set it up in one pass.
Getting help
How to report an issue so it gets fixed fast
The details that cut resolution time in half, and how urgency works.
What happens after hours and on weekends
How urgent issues are handled outside business hours, and what counts as urgent.
When NOT to troubleshoot it yourself
You pay us to handle IT — here is where self-help ends and we take over.
Getting started
Network
Internet down? A 3-minute checklist
Rule out the simple stuff, then we take over — including chasing your provider.
VPN won't connect from home or on the road
The three usual causes and their quick checks before you hand it to us.
Wi-Fi is slow or drops in parts of the office
Quick self-checks, and the site-survey fix we do when it's a coverage problem.
Security
How to spot a phishing email
The five telltale signs of a phishing message, and what to do if you clicked.
Lost or stolen laptop or phone: act fast
The first hour matters. Call us immediately — here is what we do and what you can do.
Multi-factor authentication (MFA): why we require it
What MFA is, why it stops most account takeovers, and what to expect.
Passwords: what actually keeps you safe
Long beats complex, unique beats clever, and a password manager beats memory.
Powered by SynoOps